Courageous Conversations & Effective Feedback - Course Outline

Difficult Conversations with Difficult People - Master the Skills to Navigate Tough Conversations with Confidence

Difficult conversations are an unavoidable part of leadership, management, and workplace relationships. Whether you're addressing performance issues, resolving conflicts, or delivering feedback, handling these conversations well can mean the difference between a strengthened relationship and a broken one.

Our Courageous Conversations & Effective Feedback workshop is a practical, one-day course designed to give you the skills and confidence to manage these situations effectively. You’ll walk away with proven strategies, real-world practice, and a personal action plan to immediately apply in your workplace.

What You'll Learn

By the end of this workshop, you’ll be able to:
- Navigate high-stakes conversations with clarity and control
- Speak persuasively & listen actively to build understanding
- Stay calm & manage body language to reduce tension
- Use tactical questioning techniques to guide discussions
- Maintain safety & trust in difficult conversations
- Give feedback that drives change, without defensiveness
- Apply a structured framework for formal & informal feedback
- Use non-verbal cues effectively to reinforce your message
- Stay neutral & rational, even in emotionally charged situations

Why This Workshop Stands Out

We don’t just talk about communication skills—we immerse you in real-world practice using proven learning techniques:
- Experiential learning – Learn by doing, not just listening
- Small group & paired exercises – Practice in a safe, supportive setting
- Guided self-discovery – Use purposeful questions to unlock insights
- Problem-solving challenges – Apply techniques in realistic scenarios
- A welcoming, engaging environment – Designed to make learning stick

Who Should Attend?

This workshop is ideal for:
- Leaders & Managers
- HR & People Professionals
-Team Leaders & Supervisors
- Anyone who wants to handle difficult conversations better

“I recently attended Terry’s training on “Managing difficult conversations “ and it was fun , interactive and very well executed. I really liked the mini workshops he orchestrated in the session, which were simple and highly effective. I am looking forward to do more of these sessions in the future”. – Shyam Suresh, Industrial Automation, SMC

"Really informative and useful content. Excellent trainer. Would highly recommend.” - Gemma Fellowes, NZ Institute of Directors

Ready to Build Your Confidence in Tough Conversations?

Don't let fear or uncertainty hold you back. Join our Courageous Conversations workshop and equip yourself with the skills to navigate difficult discussions with confidence, clarity, and influence.

Workshop Length: 1 Day or 2 Days
Location: Available in-person & online options
Enquire now learn more

Client testimonial training NZICM